♦ Our Teams &Services
- Settlements Team
- Other State Land Searching Team
- Customer Relations
- Client Services
♦ Our Leadership
♦ Contact Details
Settlements Team [TOP]
Espreon Settlements Team is a market leader in our field consisting of dedicated staff with a wide range of experience, expertise and enthusiasm.
Our client base consists of Solicitor firms as well as large financial institutions.
We pride ourselves on our ability to get the job done, no matter how large or small, and all clients are treated with the same level of dedicated service.
The Espreon Settlements team prides itself on any challenges that are presented and we look forward to servicing your settlement needs.
Other State Land Searching Team [TOP]
The Other State Land is a manual search team offering a combined experience of more than 16 years on property related searches for ACT, NT, SA, TAS, and WA.
Searches include:
- Titles
- Plans
- Various documents ranging from transfers to memorandum of provisions
- Shipping Vessel Searches
- Bill of Sales
- Power of Attorney
- Various Fishing Licences
- Stock Mortgages
SSB Helpdesk [TOP]
Our SSB Helpdesk team is based in the SAI Global Property Adelaide Office. Our Adelaide Team members include Tim Barnes (State Operations Manager), Susan Martini (Team Leader), Chris Bosman, Melanie Ramsey, Donna Childs, Sonia Lane, Cheryl Kappa & Han Tran.
The Customer Relations Team is made of three sections.
- Inbound Calls - Booking in settlements on behalf of some of the Leading Banks.
- Outbound Calls - Booking in Refinance settlements on behalf of some of the Leading Banks
- Client Document Chase up - Courtesy calling the Bank’s Customers to confirm they have received their Mortgage documents.
- SSB Assistance- - A free service SAI Global Property offer with the usage of our online booking (SSB), this includes how to manage your own bookings & cheque directions.
We are a patient & friendly team, who answer each call with welcoming smile.
Client Services [TOP]
The Client Services team is Espreon’s Help Desk for clients who would like support with their online account and assistance with their orders. The team consists of Janice Quanborough (team leader), Preeti Kumar, Anne Batty, Karla O’Sullivan, Cindy Kha, Alfredo Inton and Rhiannon Hapgood. Together we have a combined experience of twenty seven years.
With an extensive range of knowledge from how to order documents to following up on orders and handling systems based issues, Client Services can provide assistance to our clients whenever help is needed. If you require assistance with your enquiries or support with your online account, please don’t hesitate to contact Client Services on 1300 305 205.
Leadership [TOP]
Tim Barnes – Area Manager
Previously managing the Espreon Canberra office, Tim provides a wealth of knowledge and leadership including 2 years experience as the settlements team leader with our Perth office and another 6 years of experience at Mortgage Settlements Australia doing every aspect of Mortgage processing, settlements, accounting & conveyancing. Tim’s main focus is customer service & training, with a “there is always a solution” attitude he prides on going above & beyond expectation to get the work completed correctly & on time.
Contact Details [TOP]
