We care about your privacy and this policy details the practices we have adopted to protect your privacy so that you can feel confident about how we handle the personal information you entrust to us.
Espreon respects your rights to privacy under the Privacy Act 1988 (Cth), the Privacy Amendment (Private Sector) Act 2000, and the Spam Act 2003 (Cth) and is required to comply with the National Principles in respect of the collection, use, disclosure and handling of personal information from individuals.
When and how do we collect personal information?
Personal information is any information that can be used to identify you. Espreon primarily collects corporate information as its customers are mainly business entities. However, to the extent that we collect contact details of individuals from our customers (such as contact name, telephone, address, and email address) in our Account Registration form, we do (to a limited extent) collect personal information.
What do we do with the information?
Espreon uses the information you supply for the purpose of providing its services to you. Personal information collected from our Account Registration forms is used to form our customer database. Your personal information is never shared, sold, rented or otherwise disclosed outside of Espreon (save for any statutory or legal requirement). Espreon's primary goal is to improve the quality and nature of its services and we may use your personal information to deliver you targeted and non-targeted marketing information about our goods and services. At any time you may opt-out of receiving marketing communications from us.
How do we use “cookies” and “log files”?
We may send a “cookie”, a small summary _le to your computer. This enables us to recognise your computer the next time you visit without bothering you with another request to register. We also use cookies to measure traf_c patterns, to determine which areas of our site have been visited and to measure transaction patterns in the aggregate. We use this to research our users' habits so that we can improve our online services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the site, track users movements, and gather broad demographic information.
What do we do to safeguard personal information?
We will take all reasonable steps to maintain the security of any personal information we receive from you. We use a variety of secure techniques to protect your information, including secure servers, firewalls and encryption.
Access and Correction
You may access any personal information we hold about you at any time. If your personal information changes or if you no longer desire our services, we will endeavour to provide a way to correct, update or remove the personal data you have provided to us.
Contacting Us
If you have any questions about our privacy policy, or any complaint regarding the treatment of your privacy by us, please email us at privacy@espreon.com or telephone 1300 305 205 or write to us at:
SAI Global – Property
C/- The Chief Privacy Officer
GPO Box 5420
Sydney NSW 2001
We may change this policy from time to time and will notify you by posting an updated version of this policy on this website. This document represents our policy as at 1 April 2010.
For more information go to http://www.saiglobal.com/corporate/policies/privacypolicy.htm
Complaints concerning our Privacy Policy
All complaints under this policy will be treated seriously, dealt with promptly in a confidential manner and may not be used to affect the provision of any goods or services either requested or contracted to be supplied to the complainant.
Complaints under this policy are those that relate to collection of personal information or how it is collected, stored, used or disclosed. All staff undertake training on privacy and the person receiving the complaint will attempt to resolve the complaint, forwarding information on actions taken to the Chief Privacy Officer. Complaints will be recorded and reported in the Compliance Report to the Board.
Complaints concerning the privacy practices or about how personal information is managed, may be forwarded at any time to the Chief Privacy Officer.
Privacy Statement
All documentation, whether electronic or printed, generated by or on behalf of the company from which personal information may be collected as a part of the transaction process the primary purpose of which is to provide products or services, will carry the following statement concerning privacy:
Your Privacy
SAI Global respects stakeholders' privacy at all times. When processing your order or application we collect personal information about you for the primary purpose of providing you with a high level of customer service. We may also use this information to inform you of other related products and services which may be available.
As we value your privacy we do not make your personal information available to other organizations without your explicit consent, and you have the right to gain access to your information at any time. For more information please see our Privacy Policy on our website 'http://www.sai-global.com' that provides further detail. Please direct privacy related enquiries to the Chief Privacy Officer on (02) 8206 6000 or by e-mail to ‘privacy.officer@sai-global.com."
Staff Training
All staff will undergo in-house training on the Privacy Policy and our obligations, and all new staff will complete this training as an element of induction training. Staff training will be updated and completed by staff on an annual basis.
Third-Party Web Tracking
We use third-party web tracking from Yahoo!, Google and other providers of similar tracking services to help analyze where visitors go and what they do while visiting our website. These providers use browser cookies to collect anonymous traffic data. They may also use anonymous information about your visits to this and other websites in order to improve their products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your options for not having this information used by these providers, see the policies provided by Yahoo! and Google.
Please note that this Privacy Policy and Statement will be subject to regular review and updated as required.
Please click here to view our Linking Policy.
